SUPPORT
Three Ways to Get Support
Message Us
Use the support form below to get your case to the right technician. We answer cases in the order they are received. Your complete answers on the email support form will help us be ready when we get back to you.
Call Us
You can call Rock Island tech support 24/7/365. We are here around the clock to help you with your support needs. Technicians in SJC are available M-F 9-5pm. Our after hours team is in Grand Rapids IA.
NEW - Chat Support
We recently implemented a chat feature that we make available when we can. Chat times are currently ad-hoc while we roll out this feature but early experimentation with it has been really positive.
Our Technical Support is 24/7/365
Submit your question to the correct Rock Island team by completing the form to the right. This is the fastest way to get a response from the most qualified person. Please be as detailed as possible when describing your issue and a Rock Island representitive will get back to you as soon as possible.
Our Phone
Our Main Number: (360) 378-5884
- Customer Support or for new service availability, press option 1
- For Billing, press option 2
- For T-Mobile, press option 3
- For fiber inquiries, press option 4
- For our hours & locations, press option 5