SUPPORT
Three Ways to Get Support
Message Us
Use the support form below to get your case to the right technician. We answer cases in the order they are received. Your complete answers on the email support form will help us be ready when we get back to you.
Call Us
You can call Rock Island tech support 24/7/365. We are here around the clock to help you with your support needs. Technicians in SJC are available M-F from 9-5pm, and all off hours are handled by our friends in Grand Rapids IA.
NEW - Chat Support
We recently implemented a chat feature that we make available when we can. Chat times are currently ad-hoc while we roll out this feature but early experimentation with it has been really positive.
Our Technical Support is 24/7/365
Submit your question to the correct Rock Island team by completing the form to the right. This is the fastest way to get a response from the most qualified person. Please be as detailed as possible when describing your issue and a Rock Island representative will get back to you as soon as possible.
Fiber Support Resources
Fiber Overview
The Current State of High-Speed InternetRural Communities Left BehindBandwidth requirements continue to increase as modern technology advances and services move to the cloud. Currently, the average broadband speed nationwide is over 50 Mbps and rising while non-Rock...
Fiber Glossary
Rock Island Communications: A locally owned and operated Internet Service Provider (ISP) serving the San Juan Islands. The company is a wholly-owned subsidiary of OPALCO with the express mission of providing San Juan County with the highest level of broadband service...
Rock Island’s Fiber Broadband Initiative
Find out how Rock Island can bring truly high-speed broadband to your home or business and enable you to harness the speed of light. This section of the site will help you understand: The current state of high-speed Internet in San Juan County Why you need fiber-optic...
Fiber Basics – Fiber Optics 101
What is Fiber Optic Cable? The “fiber” part of fiber optics refers to tiny strains of glass fibers that are bundled together in cables. These fibers are made out of carefully spun glass tubes that are used to transmit light pulses. At one end of the cable, a small...
LTE Support Resources
Fixed Wireless Overview
Long Term Evolution (LTE) Fixed Wireless Internet is designed to extend service to areas that are hard to reach. It is a dependable service designed to meet the needs of everyday users. Speeds will vary from area to area and home to home depending on topography...
Fixed Wireless FAQ
What is Fixed Wireless internet? What is 700Mhz Spectrum? Will the 700Mhz be used for Public Safety? Can I use a landline if I received service via Fixed Wireless? What speed can I get via Fixed Wireless? Can I use a Static IP on the Fixed Wireless Service? Is Port...
30-Day Money Back Guarantee
Each new Fixed Wireless service comes with a 30-day money back guarantee. Since we can’t be sure that you will get service at your desired location until you test it, we offer a 30-day money back guarantee to make sure you get the performance you need, where you need...
Our LTE Modem
Our LTE Wireless modem makes it all happen. Plug one of these devices into a standard power outlet and wait four minutes. Once the modem boots up, Internet signal is live and can be accessed via one of the 3 ethernet ports or onboard wireless. There are also 2...
General Support Resources
Glossary
Rock Island Communications: A locally owned and operated Internet Service Provider (ISP) serving the San Juan Islands in Washington State. The company is a wholly-owned subsidiary of OPALCO with the express mission of providing San Juan County with the highest level...
Rock Island Email – Servers and Port Settings
The below servers and ports are the required settings for @rockisland.com email addresses. Should I Pick POP or IMAP For My Email Settings? POP and IMAP are two different protocols (methods) for accessing your email. Which one is right for you? Generally speaking,...
Ooma: Setting Quality of Service (QoS)
If you find that the quality of your Ooma phone just isn’t up to snuff, there is a configuration change you can make that may help. This change requires taking a few steps to complete. If you focus on each of these steps, one at a time, this can be a simple process to...
Testing Your Internet Speed
Using a Speed Test to Get the Best Results Testing your internet performance and understanding the general health of your Internet connection is a good thing to do from time to time. The most common way to do this is by running what is known as a speed test. Speed...