CAREERS

Job Summary
This position entails managing products, workflows, and customer relationships with Rock Island by direct involvement with people and product management. Flexibility in a rapidly evolving environment, as well as an informational, interpersonal, and decisional approach, are key as a liaison with customers, staff, and management.

Responsibilities
• Provide positive and effective communication in a variety of situations
• Provide oversight and direction to employees in the operating unit in accordance with the organization’s policies
and procedures.
• Communicate regularly with other managers, directors, EVP, president, and other designated contacts within
the organization.
• Make business decisions that are financially responsible, accountable, justifiable, and defensible in accordance
with organization policies and procedures.
• Manage the preparation and maintenance of reports necessary to carry out the functions of a assigned
department. Prepares periodic reports for management, as necessary or requested, to track strategic goal
accomplishment.
• Offers assistance in projects as required; willingness to manage projects as requested
• Hands-on management and direct assistance with products, department workflows, and customer relationships
• Perform other related duties as assigned

Qualifications
• High School diploma: Associate’s or Bachelor’s degree preferred.
• At least 2 years’ experience in jobs involving extensive customer interaction and service.
• Basic knowledge of computer and Internet technology.
Skills
• Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs;
Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets
commitments.
• Project Management – Lead employees to meet the organization’s expectations for productivity, quality,
continuous improvement, and goal accomplishment.
• Problem Solving – Identifies and resolves problems time efficiently; Gathers and analyzes information; Develops
solutions; Uses reason.
• Communication – Speaks clearly and persuasively; listens and gets clarification when necessary; ability to
communicate effectively with others, both orally and in writing.
Last Modified August 30, 2021
• Computer skills – Ability to operate a personal computer using standard and to quickly learn to operate new or
customized software applications appropriate to assigned tasks.
• Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives;
Organizes or schedules other people and their tasks.
• Professionalism – Approaches others in a polite and tactful manner; Maintains composure and reacts well under
pressure; Treats others with respect and consideration; Follows through on commitments.

Work Environment
• General office environment. Field environment if required.