Active Incidents
8/5/2020 - Active Incident - Email Outage with Email Provider
On August 5, 2020 a breadown in trunk systems located in Seattle is causing a breakdown upstream. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut semper, orci convallis sollicitudin posuere, elit ante vulputate tortor, non viverra ipsum risus et eros.
This page will be updated as the situation gets resolved.
August 5, 2020 5:59AM EDT
[Investigating] NRTC engineers are investigating what appears to be an outage with the Greenville Virtual Datacenter. This impacts multiple services including NovaSubscriber, eTickets, access to some Zimbra email, Communigate, cPanel webhosting, and will have some impact on DNS resolution. The secondary authoritative name servers are on-line in redundant locations
August 6, 2020 6:59AM EDT
[Investigating] NRTC engineers are investigating what appears to be an outage with the Greenville Virtual Datacenter. This impacts multiple services including NovaSubscriber, eTickets, access to some Zimbra email, Communigate, cPanel webhosting, and will have some impact on DNS resolution. The secondary authoritative name servers are on-line in redundant locations
August 7, 2020 3:52PM EDT
[Identified] A majority of services have been restored.
Specifically, authoritative and cacheing DNS servers in the Greenville virtual datacenter, the application portal, cPanel webhosting, CommuniGate mail systems, NovaDesk, NovaSubscriber, NovaSupport (eTickets), ViewLocal / YourStream, XML / API are all fully operational.
Zimbra is partially impacted by an ongoing issue with a backend store. This is preventing access for approximately 20% of the total userbase on Zimbra from accessing mail.
August 8, 2020 3:52PM EDT
[Resolved] All services have been restored.
8/6/2020 - Active Incident - T-Mobile Cell Network Interruptions
On August 5, 2020 a breadown in trunk systems located in Seattle is causing a breakdown upstream. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut semper, orci convallis sollicitudin posuere, elit ante vulputate tortor, non viverra ipsum risus et eros.
This page will be updated as the situation gets resolved.
August 5, 2020 5:59AM EDT
[Investigating] NRTC engineers are investigating what appears to be an outage with the Greenville Virtual Datacenter. This impacts multiple services including NovaSubscriber, eTickets, access to some Zimbra email, Communigate, cPanel webhosting, and will have some impact on DNS resolution. The secondary authoritative name servers are on-line in redundant locations
August 6, 2020 6:59AM EDT
[Investigating] NRTC engineers are investigating what appears to be an outage with the Greenville Virtual Datacenter. This impacts multiple services including NovaSubscriber, eTickets, access to some Zimbra email, Communigate, cPanel webhosting, and will have some impact on DNS resolution. The secondary authoritative name servers are on-line in redundant locations
August 7, 2020 3:52PM EDT
[Identified] A majority of services have been restored.
Specifically, authoritative and cacheing DNS servers in the Greenville virtual datacenter, the application portal, cPanel webhosting, CommuniGate mail systems, NovaDesk, NovaSubscriber, NovaSupport (eTickets), ViewLocal / YourStream, XML / API are all fully operational.
Zimbra is partially impacted by an ongoing issue with a backend store. This is preventing access for approximately 20% of the total userbase on Zimbra from accessing mail.
August 8, 2020 3:52PM EDT
[Resolved] All services have been restored.
System Status
- = Operational
- = Issue
- Fiber Network
- LTE Network
- DSL Network
- Email Services
- Spam Filter
- T-Mobile Cell Network
- CentruyLink Network