Being of an age at which solving tech issues usually turns out to be more frustrating than fun, I just wanted to let you know how exceptionally different my experience yesterday was with Shelby. He was patient, gently humorous, a great communicator, and extremely effective. I left with a smile on my face and three working devices in my tote. Simply fabulous. I would return in a heartbeat, although I hope I don’t need to for a while at least.