JOB DESCRIPTION Title: Technical Support Representative Reports to: Vice President Support Job Summary • This position is Rock Island’s primary technology face to the customer. The Support Representative helps customers by email, in person and by phone – helps them directly, or refers them to the appropriate internal resource...
Some LTE Fixed Wireless customers affected. Generator en route to restore those customers. Follow outage on OPALCO website: https://www.opalco.com/outages/...
Mainland Internet outage for Rock Island fiber customers. All systems restored. Outage started at roughly 11:15 and lated until 11:55. Total outage time was approximately 40 minutes. An upstream provider, Isomedia, performed a network change outside of a scheduled maintenance window without notification. This effected connectivity...
A Fixed Wireless Explosion We have been talking A LOT about the benefits of our LTE Fixed Wireless product this summer. Why? Because our mission is to get as many people faster Internet as we can while we build out our fiber plant. Fiber has always been...
Speed up your Internet connection with Rock Island's LTE Fixed Wireless service. We're waiving our $50 activation fee for the month of August – you just pay your monthly rate plan and that's it. Take advantage of this special offer while it lasts! Seasonal rates starting...
Rock Island crews continue to monitor the fiber and LTE network for power. Rock Island crews have been deploying generators out to as many sites a possible to extend uptime. A total of 8/40 LTE sites are down at the moment with 5 on Orcas...
