Monthly Fiber Update: November 2018

11:28 15 November in Fiber Updates

A New Eligibility List Is Here We've updated the LTE Eligibility Search tool on our website. This means you may now be eligible for service if you're not already a customer. Check your address on our eligibility search page. One-out-of-three homes/businesses in the county have tried our LTE...

Technical Support Representative

09:57 26 October in Jobs

JOB DESCRIPTION Title: Technical Support Representative Reports to: Vice President Support Job Summary • This position is Rock Island’s primary technology face to the customer. The Support Representative helps customers by email, in person and by phone – helps them directly, or refers them to the appropriate internal resource...

OUTAGE: County-Wide Outage Restored.

11:57 26 September in Service Updates

Mainland Internet outage for Rock Island fiber customers. All systems restored. Outage started at roughly 11:15 and lated until 11:55. Total outage time was approximately 40 minutes. An upstream provider, Isomedia, performed a network change outside of a scheduled maintenance window without notification. This effected connectivity...

Monthly Fiber Update: September 2018

09:06 24 September in Fiber Updates

A Fixed Wireless Explosion   We have been talking A LOT about the benefits of our LTE Fixed Wireless product this summer. Why? Because our mission is to get as many people faster Internet as we can while we build out our fiber plant. Fiber has always been...

Monthly Fiber Update: August 2018

17:25 19 September in Fiber Updates

Speed up your Internet connection with Rock Island's LTE Fixed Wireless service.   We're waiving our $50 activation fee for the month of August – you just pay your monthly rate plan and that's it. Take advantage of this special offer while it lasts! Seasonal rates starting...