Service Updates

ALERT: LTE Fixed Wireless Connectivity

12:52 19 July in Service Updates

We've identified an issue impacting LTE Fixed Wireless customers in which their connection is disconnecting and then reconnecting multiple times. We are aware of the issue and are working to prevent this from occurring again; customers may see their service disconnecting and reconnecting, however, it...

ALERT – Fake Rock Island Emails

08:57 17 July in Service Updates

You may receive an email claiming to be from Rock Island asking you to update your email account and providing a link to rockisland.com. Please be aware that is a fake request and DOES NOT originate from Rock Island. The link will not take you to...

OUTAGE UPDATE: Email Outage

12:25 10 April in Service Updates

Resolution: Target for restoration is 1pm, April 10, 2017 The amount of delayed mail has reduced by 70% now, and we expect the remainder of delayed mail to be processed within the hour. We apologize for any inconvenience. We expect no further delays....

OUTAGE: Email Outage This Weekend and Today

10:16 10 April in Service Updates

Outage Start: Friday, April 7,  Approximately  8:02am. Resolution: Still active as of 10am April 10, 2017 Due to a hardware failure last Friday, some users have been experiencing intermittent Rock Island email delivery of varying degrees. Some hosted domains have been affected by this outage as well....

Yesterday’s Privacy Vote

10:59 29 March in Service Updates

This week the House and the Senate killed an upcoming FCC ruling. That ruling would have required Internet providers to ask you for your permission to sell your browsing data. Currently, there are few protections about selling your data in place, and given yesterday's legislation,...