Service Updates

FIBER OUTAGE: Wifi Issue

10:42 04 January in Service Updates

A small amount of fiber customers are dealing with connectivity issues at the moment – about 30 or so countywide. It appears related to firmware issues on the modem itself. We are working on a solution. Please call us (360) 378-5884 if you are experiencing a...

OUTAGE: San Juan Island

07:01 04 October in Service Updates

We are currently experiencing an outage on all fiber customers on San Juan Island. The network team has identified an issue upstream and a Network operator has been dispatched to that location   We will keep you updated here as changes occur....

OUTAGE RESOLVED: Intermittent Dropouts

14:27 21 July in Service Updates

We have resolved all network performance problems, and digital voice calls should be back to normal. Email is now being delivered and the mail server is working through the backlog. Mail will be rolling out to you over the next several hours. We are still having...

OUTAGE: Intermittent Dropouts

10:36 21 July in Service Updates

We are currently experiencing network issues with our mainland network provider. This is causing intermittent dropouts between San Juan county and the rest of the world, resulting in poor network performance, delayed email, and some digital voice call dropouts. Rock Island is working with the mainland provider...