Service Updates

OUTAGE: County-Wide Outage Restored.

11:57 26 September in Service Updates

Mainland Internet outage for Rock Island fiber customers. All systems restored. Outage started at roughly 11:15 and lated until 11:55. Total outage time was approximately 40 minutes. An upstream provider, Isomedia, performed a network change outside of a scheduled maintenance window without notification. This effected connectivity...

OUTAGE UPDATE: 8 Sites Down

16:50 17 August in Service Updates

Rock Island crews continue to monitor the fiber and LTE network for power. Rock Island crews have been deploying generators out to as many sites a possible to extend uptime. A total of 8/40 LTE sites are down at the moment with 5 on Orcas...

OUTAGE UPDATE: 6 Sites Down

15:48 17 August in Service Updates

Rock Island crews continue to monitor the fiber and LTE network for power. Crews have been deploying generators out to as many sites a possible to extend uptime. A total of 6/40 LTE sites are down at the moment with 5 on Orcas and 1...

OUTAGE RESTORED: Mainland Fiber Repaired

16:43 09 August in Service Updates

The mainland fiber break in Anacortes has been fixed and fully restored. All Rock Island fiber customers are now back online. All T-Mobile cell phones remain online and are fully un-throttled. Rock Island LTE Fixed Wireless customers are online and fully restored. If you are experiencing...

OUTAGE UPDATE: Mainland Fiber Break

14:41 09 August in Service Updates

Wave Broadband continues to splice a broken fiber cable in Anacortes. This was an underground cable, not an overhead or areal cable as previously thought. Estimated ETR no earlier than 4 pm – Rock Island still expects it to be roughly 7 pm. T-Mobile cell and LTE...

OUTAGE UPDATE: Mainland Fiber Break

13:08 09 August in Service Updates

Wave Broadband has cut the the affected fiber in Anacortes and has started splicing the cable back together. Wave Broadband has given us an ETR of about 6 hours (7:00 pm) . T-Mobile cell service is up but limited. 911 calls are available to all...