Rock Island has migrated to a new billing platform, and as a result, there has been a delay in invoice generation.
As of December 3rd, all invoices have been generated for November 1st-20th and December 1st-2nd. For those on
automatic payment through ACH – November and December invoices are likely to be charged on the same day or
within a few days of each other if your bill cycle date falls between December 1st-5th. We apologize for any inconvenience.
If you have questions, please contact us at firstname.lastname@example.org for an expedited response.
We will be launching a brand new billing portal in the next few weeks.
This new portal allows you to access your invoice history, update payment methods, and setup automatic payment.
You will receive an invitation via email to our new account portal soon. Keep an eye on your email for more information.