Author: Dan Burke

ALERT: High Wind Alert; Potential Outages

08:34 10 January in Service Updates

With recurring power outages and continuing high winds, we are experiencing isolated outages on a few fiber and LTE subscribers. Particularly customers in the cape and eagle lake communities could see sporadic outages as power and wind affect the radio links serving your areas. Rock...

ALERT: Orcas Island Power Outage

01:56 10 January in Service Updates

Orcas Power & Light Cooperative is working on a number of outages around the county. Rock Island is not seeing any service failures yet, but a number of fiber active sites (connection points) are on battery backup at this time. More details soon....

DSL Outage: East side of Orcas Island

13:14 31 December in Service Updates

CenturyLink has reported an outage on Orcas Island, on the east side of the island, from approximately Eastsound to Doe Bay. We estimate approximately 100 to 150 Rock Island customers offline. Their estimated recovery is tomorrow at noon at this point. The Rock Island staff is...

ALERT: Netgear Wireless Routers Vulnerability

09:19 23 December in Service Updates

It has recently come to our attention that certain model Netgear wireless routers may be vulnerable to malware attacks allowing outside users to gain access to them. Models include those in the R6000, R7000, and R8000 series. Netgear is currently working on firmware updates that...

Outage: Rock Island Main Phone Number Down

10:53 20 December in Service Updates

We are experiencing an outage with our main phone number, 360-378-5884, this morning. Below is a list of some direct lines to use to get in touch with us while we resolve this issue: Ali Boe, Customer Support (Orcas): 360-375-7037 Gene Nery, Customer Support (Orcas):...

Monthly Fiber Update: December

11:07 09 December in Fiber Updates

Refer a Friend to LTE and Get a $25 Credit!   We’re offering a $25 credit to every Rock Island customer who refers a friend to our LTE service in December. Refer as many people as you want, and if they take service, we’ll give you a $25...