FCC Affordable Connection Program (ACP) Customer Election Form

The FCC has created a federal support program for qualifying individuals for a discount up to $30 off the monthly service price of internet broadband services. (If you are currently a federal lifeline customer, you are pre-qualified for this program and signing this form will allow Rock Island to enroll you in the program. Once approved, Rock Island will initiate the $30 credit on your internet service.)

As attested below, the customer has been made aware of and understands that this discount will be provided subject to the conditions below:

 

  • A discount from the customer’s broadband service rate of $30 per month will be applied through the end of the
  • No data limits will be placed on the service or charged
  • Only one ACP discount is eligible per household. Other providers may offer this discount as well as Rock Island and the customer can transfer the discount to another provider at any time.
  • The customer understands that this is a temporary program, and the discount will apply only as long as the program is
  • The customer will be notified 30 days before the end of the program that the program will
  • The customer has the option of continuing service at the regular priced rate for that service or can discontinue service without any termination charges applied to unpaid balances incurred prior to the end of the program or costs associated with unreturned equipment will still be the responsibility of the customer and must be paid.

Customer Certification:

 

Yes, please enroll me in the ACP program. I consent for Rock Island to transmit my enrollment information to the national database administrator. If applicable, I consent for Rock Island to share my or my student’s information with the appropriate school district for continued support. I also affirm that I understand that the ACP program is a temporary federal government subsidy that reduces my monthly broadband Internet access service bill, and, at the conclusion of the ACP Program, I will be subject to Rock Island’s non-discounted general rates, terms, and conditions if I continue to subscribe to Rock Island broadband Internet access service.

DOWNLOAD CONSENT FORM

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* Formats: 360-378-5884 or 3603785884
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Rock Island Local Community Communication

RIC Info for Qualified Persons:  Internet Support

ACP FAQ’s

As of December 31, 2021, the Affordable Connectivity Program (or ACP) was put into place on a national level, formerly the EBB Program (Emergency Broadband Benefit Program), to assist qualified individuals with a credit towards their monthly internet bills.  Rock Island Communications continues to participate in this federally funded program for all eligible community members.

Residential Customer Benefit
Non-School District families and individuals who are ACP qualified receive $30.00 off their monthly internet bill for any of our residential tiered services.  In addition to this, Rock Island is carrying forward our efforts to keep our students connected!  ACP qualified families with students in attendance at San Juan, Lopez, or Orcas Island School District will receive additional funding support for Fiber 100 (formerly Fiber 30) and LTE services as we will credit the remaining monthly fees for these programs in full while funding is available.

  • RIC caps our coverage at $50.00 per LTE services, and $55.00 per Fiber 100Mps services.  
  • The ACP Discount is $30 per line of service.
  • RIC Payment of services is not subject to add-ons or other services, or even additional internet lines of service.
  • 1 LOS per family, residential services only.
What is the ACP Program?

The Affordable Connection Program is a federal program that allows qualifying customers to receive a credit on their monthly internet rate.

How much is the discount?

$30.00 off your monthly Residential Fiber or LTE internet service bill.

How do I qualify?

Check here: https://acpbenefit.org/do-i-qualify/

How do I apply?

Visit  https://acpbenefit.org/how-to-apply/  to determine if you are eligible.

How long will the discount last?

As this is a federal grant program, we don’t know how long the designated funds will last; we will update you as we learn more about the timeframe of this program

How Do I Get a Credit on My Monthly Statement?
  1. Apply to the Affordable Connectivity Program: https://acpbenefit.org/how-to-apply/
  2. Provide Rock Island Communications with your ACP qualification number.
  3. Provide Rock Island Communications with a signed consent form. This consent allows Rock Island to upload your personal information with the FCC for reimbursement for your credited amount and is required.
  4. Your credit will be applied on your next billing cycle.
How Does My Child Receive Internet Assistance for Online Education?
  1. I, or my child, qualifies for assistance AND is a student in the San Juan Island, Orcas Island, or Lopez Island School District.
  2. Provide an ACP qualification number upon approval: https://acpbenefit.org/how-to-apply/
  3. Provide Rock Island Communications with a signed consent form. This consent allows Rock Island to upload your personal information with the FCC for reimbursement for your credited amount.
  4. Indicate which school district you/your child attends
  5. Upon successful transmission of information to the ACP program, the credit will appear on the next billing cycle. *Fiber 100 and LTE residential services for qualifying ACP district families will be paid in full.
What Other programs are Available to Me for Monthly Internet Assistance?

  1. Currently, OPALCO offers an Energy Assistance Program (EAP) to help qualified community members with their monthly energy bills.  Any Rock Island customer who qualifies for energy assistance also qualifies to receive a $25.00 monthly credit on their internet services.    Information is available here:  OPALCO EAP PROGRAM

Can I use this discount on any Rock Island rate plan?

The discount is applicable to Residential Fiber or LTE Services :

If I lose this discount, how do I keep my costs low?

OPALCO offers an Energy Assist Program (EAP). Rock Island customers who qualify for ACP get discount on their internet service bill

Examples of Coverage:

*Activation Fees are Waived for All New Fiber and LTE Lines of Service
The USAC ACP program regularly requalifies recipients to ensure they remain qualified for the discounted rate.

Fiber Services

All ACP Qualified Applicants receive a $30.00 discount off their monthly residential service. 

ACP Qualified School District Students and Families receive additional support:

School District Qualified ACP Assistance for Fiber Services

  • Fiber 100Mbps:  $85.00/ month.  ACP Discount $30.00.  RIC covers the remaining $55.00 means no charge for stand-alone monthly service.
  • Fiber 200Mbps:  $100.00/month.  ACP Discount $30.00.  RIC covers $55.00/month, meaning there will be a $15.00 charge to the customer for this higher level of service.
  • Fiber 500Mbps: $130.00/month.   ACP Discount $30.00.  RIC covers $55.00/month, meaning $75.00 charge per month
  • Fiber Gig: $185.00/month.   ACP Discount $30.00.  RIC covers $55.00/month, meaning $130.00 charge per month
  • Fiber 2 Gig: $285.00/month.   ACP Discount $30.00.  RIC covers $55.00/month, meaning $230.00 charge per month
LTE Fixed Wireless Services

All ACP Qualified Applicants receive a $30.00 discount off their monthly residential service. 

ACP Qualified School District Students and Families receive additional support:

School District Qualified ACP Assistance for LTE Services

  • RIC LTE:  $80.00/ month. ACP Discount $30.00/month.   RIC covers the remaining $50.00 meaning no charge for stand-alone LTE monthly service.