Outage Alert: Countywide Fiber Outage

16:01 13 October in Service Updates

We just experienced a 21 minute outage on our fiber network, including several cellular sites, for 21 minutes. The outage occurred on the mainland between Bellingham and Seattle. The problem has been solved and all systems are back online as of 3:38pm. Outage affected Bellingham, San Juan...

LTE Outage Fix: Reboot Your Modem

09:22 13 October in Service Updates

We have confirmed that there was a limited outage on the LTE network last night around 12:35 last night. If you are currently finding yourself offline, please reboot your modem. That should fix the problem.   If you do reboot your modem, and do not come back...

Monthly Fiber Update: October

10:41 11 October in Fiber Updates

Hello Folks, It’s time for another Rock Island update; thanks for tuning in! This month we focus on the fiber “last mile” process, the FCC’s definition of Broadband, and the amazing rollout of LTE Fixed Wireless. As a reminder, this email series has been designed to help...