Outage: Rock Island Main Phone Number Down

10:53 20 December in Service Updates

We are experiencing an outage with our main phone number, 360-378-5884, this morning. Below is a list of some direct lines to use to get in touch with us while we resolve this issue: Ali Boe, Customer Support (Orcas): 360-375-7037 Gene Nery, Customer Support (Orcas):...

Monthly Fiber Update: December

11:07 09 December in Fiber Updates

Refer a Friend to LTE and Get a $25 Credit!   We’re offering a $25 credit to every Rock Island customer who refers a friend to our LTE service in December. Refer as many people as you want, and if they take service, we’ll give you a $25...

ALERT: Windows 10 Preventing Access to Internet

14:12 07 December in Service Updates

Windows 10 machines are preventing users from accessing the Internet. This issue is not with the Rock Island, Centurlink or T-Mobile networks, but rather a systematic problem within the Windows 10 operating system itself, preventing any Windows 10 device from attaining proper IP addresses. At the...