Monthly Fiber Update: March

08:36 15 March in Fiber Updates

Lopez Island LTE Complete   Not too long ago, we drove our trucks onto Lopez soil with the intent of making it safer for locals and visitors, and to bring much-needed Internet services to islanders, including businesses in the village. Believe it or not, for years, businesses...

FH Retail Store Closed Today

19:52 27 February in Service Updates

Due to a team training for the forthcoming T-Mobile retail experience in our Friday Harbor retail store, the retail store will be closed this week (Monday 2/27 - Friday 3/3). If you would like to come upstairs and visit our administrative office please do. Sorry for any...

OUTAGE: DSL Customers

22:19 25 February in Service Updates

We are currently dealing with an extensive CenturyLink outage affecting all Rock Island DSL customers. From what we can tell this appears to be an issue on their network outside of San Juan County with reports of state-wide outages into the morning. CenturyLink has advised us...

ALERT: SPAM with Rock Island Name

09:36 21 February in Service Updates

Over the weekend many of our customers received an email purporting to come from Rock Island Communications Help Desk Email Support. This is a spam email, and was not sent by anyone associated with Rock Island Communications. The best course of action is to simply...

Monthly Fiber Update: February

10:58 12 February in Fiber Updates

Houston, we have a problem…   We’ve had a tidal wave of calls recently from people looking to get off CenturyLink Internet and phone service. If you haven’t been tracking the news lately, there has been discussion about the condition of the CenturyLink’s fiber cable that runs...