Retail Representative, Friday Harbor Store
Title: Retail Representative
Reports to: Vice President of Retail, Friday
• This position is primarily responsible for working in the Friday Harbor retail store
• Work as a T-Mobile customer as a Retail Sales Associate
• Help customers understand T-Mobile and Rock Island products and programs
• Provide a positive and professional greeting to all customers
• Utilize the appropriate systems to manage customer records, inventory and invoicing
• Perform other related duties as assigned
• Saturday and Sunday work days required
• High School diploma; Bachelor’s degree preferred
• At least 2 years’ experience in jobs involving customer service
• Strong knowledge of phone, tablet, computer and Internet technology
• Communication – Speaks clearly and persuasively; listens and gets clarification when necessary; ability to communicate effectively with others, both orally and in writing. Able to explain cost/benefit tradeoffs regarding repair vs. replacement of computers and related items.
• Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Problem Solving – Identifies and resolves problems time efficiently; Gathers and analyzes information; Develops solutions; Uses reason.
• Professionalism – Approaches others in a polite and tactful manner; Maintains composure and reacts well under pressure; Treats others with respect and consideration; Follows through on commitments.
• General retail environment