OUTAGE: Intermittent Dropouts

OUTAGE: Intermittent Dropouts

10:36 21 July in Service Updates

We are currently experiencing network issues with our mainland network provider. This is causing intermittent dropouts between San Juan county and the rest of the world, resulting in poor network performance, delayed email, and some digital voice call dropouts.

Rock Island is working with the mainland provider to rectify this problem as fast as possible. At this stage we have no ETA on the fix, so we are moving network traffic over to our backup radio links to improve performance. Customers should see progressive improvement across all areas of the network in the next couple of hours.