Service Updates

FH Retail Store Closed Today

19:52 27 February in Service Updates

Due to a team training for the forthcoming T-Mobile retail experience in our Friday Harbor retail store, the retail store will be closed this week (Monday 2/27 - Friday 3/3). If you would like to come upstairs and visit our administrative office please do. Sorry for any...

OUTAGE: DSL Customers

22:19 25 February in Service Updates

We are currently dealing with an extensive CenturyLink outage affecting all Rock Island DSL customers. From what we can tell this appears to be an issue on their network outside of San Juan County with reports of state-wide outages into the morning. CenturyLink has advised us...

ALERT: SPAM with Rock Island Name

09:36 21 February in Service Updates

Over the weekend many of our customers received an email purporting to come from Rock Island Communications Help Desk Email Support. This is a spam email, and was not sent by anyone associated with Rock Island Communications. The best course of action is to simply...

ALERT: High Wind Alert; Potential Outages

08:34 10 January in Service Updates

With recurring power outages and continuing high winds, we are experiencing isolated outages on a few fiber and LTE subscribers. Particularly customers in the cape and eagle lake communities could see sporadic outages as power and wind affect the radio links serving your areas. Rock...

ALERT: Orcas Island Power Outage

01:56 10 January in Service Updates

Orcas Power & Light Cooperative is working on a number of outages around the county. Rock Island is not seeing any service failures yet, but a number of fiber active sites (connection points) are on battery backup at this time. More details soon....

DSL Outage: East side of Orcas Island

13:14 31 December in Service Updates

CenturyLink has reported an outage on Orcas Island, on the east side of the island, from approximately Eastsound to Doe Bay. We estimate approximately 100 to 150 Rock Island customers offline. Their estimated recovery is tomorrow at noon at this point. The Rock Island staff is...