Service Updates

OUTAGE UPDATE: Email Outage

12:25 10 April in Service Updates

Resolution: Target for restoration is 1pm, April 10, 2017 The amount of delayed mail has reduced by 70% now, and we expect the remainder of delayed mail to be processed within the hour. We apologize for any inconvenience. We expect no further delays....

OUTAGE: Email Outage This Weekend and Today

10:16 10 April in Service Updates

Outage Start: Friday, April 7,  Approximately  8:02am. Resolution: Still active as of 10am April 10, 2017 Due to a hardware failure last Friday, some users have been experiencing intermittent Rock Island email delivery of varying degrees. Some hosted domains have been affected by this outage as well....

Yesterday’s Privacy Vote

10:59 29 March in Service Updates

This week the House and the Senate killed an upcoming FCC ruling. That ruling would have required Internet providers to ask you for your permission to sell your browsing data. Currently, there are few protections about selling your data in place, and given yesterday's legislation,...

FH Retail Store Closed Today

19:52 27 February in Service Updates

Due to a team training for the forthcoming T-Mobile retail experience in our Friday Harbor retail store, the retail store will be closed this week (Monday 2/27 - Friday 3/3). If you would like to come upstairs and visit our administrative office please do. Sorry for any...

OUTAGE: DSL Customers

22:19 25 February in Service Updates

We are currently dealing with an extensive CenturyLink outage affecting all Rock Island DSL customers. From what we can tell this appears to be an issue on their network outside of San Juan County with reports of state-wide outages into the morning. CenturyLink has advised us...

ALERT: SPAM with Rock Island Name

09:36 21 February in Service Updates

Over the weekend many of our customers received an email purporting to come from Rock Island Communications Help Desk Email Support. This is a spam email, and was not sent by anyone associated with Rock Island Communications. The best course of action is to simply...