Service Updates

OUTAGE RESOLVED: Intermittent Dropouts

14:27 21 July in Service Updates

We have resolved all network performance problems, and digital voice calls should be back to normal. Email is now being delivered and the mail server is working through the backlog. Mail will be rolling out to you over the next several hours. We are still having...

OUTAGE: Intermittent Dropouts

10:36 21 July in Service Updates

We are currently experiencing network issues with our mainland network provider. This is causing intermittent dropouts between San Juan county and the rest of the world, resulting in poor network performance, delayed email, and some digital voice call dropouts. Rock Island is working with the mainland provider...

ALERT: LTE Fixed Wireless Connectivity

12:52 19 July in Service Updates

We've identified an issue impacting LTE Fixed Wireless customers in which their connection is disconnecting and then reconnecting multiple times. We are aware of the issue and are working to prevent this from occurring again; customers may see their service disconnecting and reconnecting, however, it...

ALERT – Fake Rock Island Emails

08:57 17 July in Service Updates

You may receive an email claiming to be from Rock Island asking you to update your email account and providing a link to rockisland.com. Please be aware that is a fake request and DOES NOT originate from Rock Island. The link will not take you to...

OUTAGE UPDATE: Email Outage

12:25 10 April in Service Updates

Resolution: Target for restoration is 1pm, April 10, 2017 The amount of delayed mail has reduced by 70% now, and we expect the remainder of delayed mail to be processed within the hour. We apologize for any inconvenience. We expect no further delays....