Author: Dan Burke

FH Retail Store Closed Today

19:52 27 February in Service Updates

Due to a team training for the forthcoming T-Mobile retail experience in our Friday Harbor retail store, the retail store will be closed this week (Monday 2/27 - Friday 3/3). If you would like to come upstairs and visit our administrative office please do. Sorry for any...

OUTAGE: DSL Customers

22:19 25 February in Service Updates

We are currently dealing with an extensive CenturyLink outage affecting all Rock Island DSL customers. From what we can tell this appears to be an issue on their network outside of San Juan County with reports of state-wide outages into the morning. CenturyLink has advised us...

ALERT: SPAM with Rock Island Name

09:36 21 February in Service Updates

Over the weekend many of our customers received an email purporting to come from Rock Island Communications Help Desk Email Support. This is a spam email, and was not sent by anyone associated with Rock Island Communications. The best course of action is to simply...

Monthly Fiber Update: February

10:58 12 February in Fiber Updates

Houston, we have a problem…   We’ve had a tidal wave of calls recently from people looking to get off CenturyLink Internet and phone service. If you haven’t been tracking the news lately, there has been discussion about the condition of the CenturyLink’s fiber cable that runs...

Monthly Fiber Update: January

10:00 15 January in Fiber Updates

Our Group Fiber Projects The Rock Island team is actively working on over 200 fiber construction projects at this very moment. We are also in discussions with over 1,000 additional homes and businesses throughout the county to get fiber optic broadband. If you want fiber broadband...

ALERT: High Wind Alert; Potential Outages

08:34 10 January in Service Updates

With recurring power outages and continuing high winds, we are experiencing isolated outages on a few fiber and LTE subscribers. Particularly customers in the cape and eagle lake communities could see sporadic outages as power and wind affect the radio links serving your areas. Rock...

ALERT: Orcas Island Power Outage

01:56 10 January in Service Updates

Orcas Power & Light Cooperative is working on a number of outages around the county. Rock Island is not seeing any service failures yet, but a number of fiber active sites (connection points) are on battery backup at this time. More details soon....