Author: Dan Burke

OUTAGE: Intermittent Dropouts

10:36 21 July in Service Updates

We are currently experiencing network issues with our mainland network provider. This is causing intermittent dropouts between San Juan county and the rest of the world, resulting in poor network performance, delayed email, and some digital voice call dropouts. Rock Island is working with the mainland provider...

ALERT: LTE Fixed Wireless Connectivity

12:52 19 July in Service Updates

We've identified an issue impacting LTE Fixed Wireless customers in which their connection is disconnecting and then reconnecting multiple times. We are aware of the issue and are working to prevent this from occurring again; customers may see their service disconnecting and reconnecting, however, it...

ALERT – Fake Rock Island Emails

08:57 17 July in Service Updates

You may receive an email claiming to be from Rock Island asking you to update your email account and providing a link to rockisland.com. Please be aware that is a fake request and DOES NOT originate from Rock Island. The link will not take you to...

Monthly Fiber Update: June

13:26 19 June in Fiber Updates

A Tough Week for CenturyLink   If you lost your CenturyLink phone or Internet connection this weekend, you were not alone. CenturyLink had a massive, multi-state outage that affected San Juan County, but also major cities like Las Vegas, Omaha, Denver, Minneapolis, Phoenix, Seattle, Apopka, Portland, and...

Technical Support Representative

18:22 17 May in Jobs

Title: Technical Support Representative Reports to: Senior Vice President, Sales and Operations Job Summary This position is Rock Island’s primary technology face to the customer. The TSR helps customers by email, in person and by phone, helps them directly, or refers them to the appropriate internal resource...